Return and refund policy

We have a 31-day return policy, which means you have 31 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@elsahmillhouse.com or trough our Contact page. If your return is accepted, we will send you instructions on how and where to send your package. Customers are responsible for return shipping costs, unless the item arrived defective, damaged, or incorrect, in which case we cover the cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@elsahmillhouse.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we cover the cost of return shipping and send a replacement or a full refund.

Exceptions / non-returnable items

We also cannot accept items that are returned worn, washed, used, or damaged, without their tags, or outside the 31-day window. If you have a question about your specific item, please get in touch.

Exchanges

Yes, we accept exchanges. If you would like a different size or color, contact us at support@elsahmillhouse.com and we will help you arrange it. The fastest way is often to return the item you have and place a new order once the return is accepted, and we are also happy to arrange a direct exchange where possible.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, your refund is issued to your original payment method within 7 business days. Your bank or card provider may need another 3 to 5 business days to process and post the refund.

If more than 14 business days have passed since we approved your refund and you have not received it, please contact us at support@elsahmillhouse.com.

Contact Information

Store name: Elsah Millhouse
Company name: YSNK LLC
Company number: 37-2240600
Company address: 203 S Main Street, Sheridan, WY 82801, United States
Phone: +1 (307) 500-4062
Email: info@elsahmillhouse.com
Customer service: Monday to Friday, 9:00 AM to 5:00 PM ET
Response time: within 24 hours on business days