FAQ

Where do you ship, and how much does shipping cost?
We ship across the United States, and shipping is free on every order with no minimum spend. We do not currently ship outside the US. Full details are on our Shipping Policy.

How long will my order take to arrive?
Orders are processed within 1 to 2 business days, and delivery usually takes 4 to 8 business days after that, so most orders arrive within 5 to 10 business days. Business days are Monday to Friday. You can read the full timeline on our Shipping Policy.

What is your return and exchange policy?
You have 31 days from the day your order arrives to request a return or exchange, and yes, we accept exchanges. Return shipping is covered by the customer, unless an item arrived damaged, defective, or incorrect, in which case we cover it. You can read the full process on our Returns & Refund Policy.

How do I track my order?
As soon as you place an order you will receive an order confirmation email. Your tracking link is not sent right away, it follows once your parcel has been processed and shipped, usually within 1 to 2 business days. Once it is on its way, you can follow it anytime on our Track Your Order page.

How do I find my size?
Every product page includes a size chart with measurements to help you find your best fit before you order. If you are between sizes or unsure, contact us and we will be glad to help.

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, plus Apple Pay and Google Pay. You can read more in our Payment Policy.

Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact us as soon as possible with your order number. We process orders quickly, so we may not be able to change it once it has been prepared for shipping, but we will always do our best to help.

What should I do if my item arrives damaged, defective, or incorrect?
Contact us within a few days of delivery with your order number and a photo of the issue. We will arrange a replacement or refund and cover any return shipping in these cases.

When will I receive my refund?
Once your return arrives back with us and is inspected, your refund is issued within 7 business days. Your bank or card provider may need another 3 to 5 business days to post it to your account. Full details are on our Returns & Refund Policy.

Who operates Elsah Millhouse, and how can I reach you?
Elsah Millhouse is operated by YSNK LLC, based in the United States. You can reach our team by email at info@elsahmillhouse.com or by phone at +1 (307) 500-4062. Customer service is available Monday to Friday, 9:00 AM to 5:00 PM ET, and we respond within 24 hours on business days. You can also use the form on our Contact page.